Trust starts with transparency

Dear valued ClassCover customers,

We understand the frustration you are experiencing with ClassCover as part of the migration and rollout of the upgraded product. We extend our deepest apologies for any inconvenience it has caused. You can learn why we had to upgrade the system here.

We would like to let you know that we are working around the clock to get everything back to working order and with the new enhancements that our users have been asking for.

We can assure you that these issues are only temporary and you will be kept up to date as the bugs are fixed and issues are resolved.

We are committed to providing you with regular updates on this feed. This transparency will provide you with high level info on where we are up to, issues that have been fixed and what’s currently being worked on.

Please note: If you are experiencing any issues that we have deemed resolved, please contact us via support@classcover.com.au or live chat with us by using the icon on the bottom right hand side of this page.


Update 30.5.19

Recent releases and fixes 

  • Additional sorting options on ‘Request a teacher and Pre-confirmed’: you can now sort by Name, Availability, Match, Stars / updates 

  • Find new teachers advanced search filters have been reinstated 

  • Find new teachers: Improvements to teacher profile preview  

  • Payroll reports are now live! They can be found in the main menu under 'Reports'. 

  • Teacher notes are back and have been migrated across from version 1 to version 2. 

  • A, E + C checkboxes have been reinstated. 

  • Some deactivated teachers were showing up in school lists: This has now been resolved. 

  • Internal server error: This has now been resolved. (Still having issues? Here's the fix

  • Ability to click on 'B' and view/edit booking is now live. 

  • Push notifications for teachers are live. Teachers have been asked to  update to the latest version and log out and log back in to reset the session. 

  • Teacher profile attachments tab and migrated data from version 1 to version 2: this includes certificates and qualifications 

  • View teacher availability on booking request page has now been reinstated 

 

Critical issues being worked on 

  • Booking error: reached the max number of teachers allowed to be invited when going to booking request 

  • Teacher set herself as unavailable but calendar reverting to HI 7am-7:30am and the rest of the day UA.

  • iOS App some instances of app crashes 

 

Coming soon 

Please see the priority road map to see upcoming releases and fixes 


Update 28.5.19

Recently resolved issues 

Teacher push notification ‘Null’ error: A few instances where teachers were receiving an error message ‘Call to a member function … on null’. This has been fixed so please log out of your profile and then log back in if you had this error – Resolved 

Missing function added 

Teacher profile attachments tab and migrated data from version 1 to version 2: All attachments from version 1 have now been migrated across and will now appear under the new 'Attachments' section on the teacher profile. 

If a teacher has already uploaded additional attachments in version 2, then these will be in addition to what was migrated across from version 1. This means you may have duplications. Please login to your teacher profile to check under Edit profile > Attachments 


Update 26.5.19

The latest teacher app update is now live. Please update your iOS or Android phone

After updating, please log out and then log back in.

What's new in this release?

  • Push notificaitons (please ensure you have this setting switched on)

  • Bug fixes (including missing bookings in iOS

  • Screen improvements: changes to the booking screen for better clarity.

Update for iOS

Update for Android


Update 24.5.19

Coming soon

Teacher app updates including push notifications - coming this week

Teacher profile attachments - due for deployment on 27th May

Recently resolved Issues 

Some deactivated teachers were showing up in school lists: Resolved

Ability to click on 'B' and view/edit booking: Resolved

Internal server error: Resolved (if you are still having issues please get in touch. You may need to update your IE browser) 

Email booking confirmation via email is missing the absence reason: Resolved 

Admin is not getting emails for every booking made by the schools: Resolved 

Invite list disappearing when searching for teacher to add: Resolved 

 

Missing function added 

Teacher's Notes and A,E+C checkbox + migrated data: On the pre-confirmed booking page, the notes and checkbox, along with the data from version 1 has been migrated to the new version 

Critical issues currently being worked on 

See the roadmap of known issues and missing functions getting worked on now with hard dates of completion. 


Update 22.5.19

Internal server error: We are aware of some users having issues logging in. We are working on a fix, but in the meantime you can try clearing your cookies / cache, or try clicking this link to reset your session: https://app.classcover.com.au/en/logout


Updated 21.5.19

Recently resolved issues 

SMS relief teachers if position has been filled: This has now been switched to ON as default. - Resolved 

Weekend dates out of alignment on Pre-confirmed: - Resolved 

Web keeps logging user out: It is a setting we have adjusted for security purposes. The longer session will take effect from your next login. Please also click ‘remember me’ when logging in. - Resolved 

Slow speeds - pagination of results: We updated the compatibility with various browsers to assist with the loading speeds of results. - Resolved 

 

Coming soon this week 

Teacher side mobile improvements coming out in the same release as above and includes booking page clarity and bookings in calendar will be returned. 

Push notifications will be live this week with the latest app release on Android and iOS 

 

Critical issues currently being worked on 

Missing bookings in mobile app calendar (iOS) - This is an API issue and will be returned in the next release mid this week. In the meantime, all bookings can be found on the browser version of ClassCover. 

Internet Explorer slow speeds: We are currently working on a fix to improve the user experience for Internet Explorer. 


Updated 18.5.19

Recently resolved issues

Payroll: The payroll report is now live

View teacher availability on booking request page: Availability indicator on booking request page is now live

Load time when requesting a teacher: Initial fix has been implemented with additional improvements on the way. 

Coming soon

Improved teacher booking screen in app: A clearer design is on its way in the next app release to remove any confusion around invites and confirmed bookings.

School app


Updated 16.5.19

Recently resolved issues

Using tags when sending booking request - Resolved

Unable to update email or mobile as additional user - Resolved

Sporadic Internal Server Error - Resolved (If you are still experiencing this issue, please see this article on how to clear your cache to fix it)

Booking calendar details not showing up - Resolved

Booking cannot be cancelled, no response after clicking the cancel button - Resolved

Missing details in the calendar - Resolved

Casual was booked but did not receive any SMS notification about it - Resolved

Web logging user out – Resolved


Updated 15.5.19

Recently resolved issues  

Custom tag search: Issues with using custom tags in pre-confirmed bookings. Resolved

Booking Request issue 

  • Multiple teacher booked for same day - Resolved 

Incorrect half day availability: A few instances of teacher availability not displaying correctly, which were due to the conflicts in school times and teacher availability. Resolved 

Schools times not saving: Resolved 

Excluding HI teacher from shortlisting: Resolved (this is also a setting that user can choose to turn off or on) 

Review Individual Booking Occurrences: Repeating booking times not updating. Resolved 

Missing details on booking calendar: Some individual schools have not been able to cancel or view booking details which was due to their administrator settings. Resolved 

Incorrect day on Repeating Booking: Resolved 

Migration fix: School can't find the teacher if the teaching levels are not selected: This was a migration issue and has been fixed. Teachers now appear based upon the tag or experience search. - Resolved 

Features added 

Ability to 'print the teacher profile' 

Users can now view the teacher profile and click 'Print' as. Please note that the Qualifications and Reference sections are not visible, however will be in a later release. 

Learn how to print teacher details 

Blue B - booked indication 

Changing B to be UA when the teacher has been booked elsewhere 

When a teacher is booked at another school, they will now appear as UA like in the older version of ClassCover. 

Teaching levels now viewable 

Teaching Levels from the teacher profile have now been migrated across so that schools can view this information in the teacher profile and search using the 'Experience' field, like in the previous version. 

 

Functional adjustments 

Removal of Role Type selection field 

Why: The Role Type selection field is currently not displaying all of your teachers, as many of them have not updated their profile to reflect this new change.  

Benefit: We have removed it for the short term so that you now won’t have teachers ‘missing’ from your list and will be able to filter it using the ‘Experience’ field, just like you did in the previous version of ClassCover. 

 

Coming soon 

School app: We are working on getting it into the hands of schools ASAP. In the meantime, you can operate the browser version of ClassCover just like the app while you’re on the go, as it is fully mobile responsive. Learn more here 

Push notifications: Currently in late testing stage and will be released this week. In the meantime, bookings are getting sent out as SMS. We understand the frustrations on the longer code to accept a booking. Learn why we had to do this here. 

View teacher availability on booking request page: Availability indicator on booking request page will be available this week.

Reports: The payroll report as well as the ability to print your list of relief teachers is currently being worked on. 

Missing teacher profile information: We will be migrating the data from Version 1 to Version 2 as soon as we have completed fixing the critical bugs. This includes all historical certificates and uploads. This is being worked on. 

NZ SMS Functionality: This is due to be released soon. 

Improved teacher booking screen in app: A clearer design is on its way in the next app release to remove any confusion around invites and confirmed bookings.

 

Critical issues currently being worked on 

Load time when requesting a teacher: We are still working on ensuring the fix is at 100%.

Relief teacher booking responses: We’ve had reports of some schools not receiving booking responses from relief teachers. - This is being looked into and will update shortly. 

Web logging user out: We are working on a fix so sessions stay active for a longer period of time.  

Booking request issues being worked on 

  • Requests process not being initiative and requests not sent  

  • Responses not being received and processed  


Updated 10.5.19

Resolved school related issues 

Pre-confirmed booking screen

  • Ability to view availability in the future: School can now see future availability of a teacher by clicking on “Next Fortnight’

  • Availability screen improved: We have improved the look of the availability screen layout to make it clearer

School profile

  • Relief Teacher Administrator – Ability to update the phone number is fixed

Resolved teacher related issues 

  • Android app update new release 3.0.3: This has improved the view of calendar to change the coloured dot into a line to make it clearer

  • Information on Booking requests: We have added the class and teacher being covered


Updated 7.5.19

Recently resolved issues  

Find New Teachers feature major fixes and improvements 

  • Sorting issues resolved: Now showing results from closest to farthest away from school as opposed to sign up date as default 

  • Restrictions on search fields: All the restrictions on search fields have been removed so a school and group users can now search on full or partial names 

  • Distance from school field: System was not calculating correctly. This has now been resolved. 

  • Next page results: The system was clearing all filters when trying to go to next page result. This has now been resolved. 

Booking function major fixes and improvements 

  • Ability to update / edit booking details: Unable to edit a booking once initialised – Resolved. (learn how to update a booking here) 

  • Relief teacher receives SMS even if school chooses to cancel without SMS:  Resolved. 

  • Relief teacher was booked even though the booking was already cancelled: Resolved - If a teacher accepts after the school has cancelled the booking then the teacher is notified via SMS (soon Push Notification)  

  • Booking still sending even after the required number of teachers are already booked: Resolved - The booking will now close if either the time allowed expires or the number of teachers requested if filled.  

  • Dates returned are not the dates selected in pre-confirmed: Resolved 

  • Reason for absence not showing in the booking details: Resolved 

 

Critical issues currently being worked on 

School app: We are working on getting it into the hands of schools ASAP. In the meantime, you can operate the browser version of ClassCover just like the app while you’re on the go, as it is fully mobile responsive. Learn more here 

Push notifications: Currently in late testing stage and should be ready soon. In the meantime, bookings are getting sent out as SMS. We understand the frustrations on the longer code to accept a booking. Learn why we had to do this here. 

Ability to update the phone number for the Relief Teacher Administrator: This is due to be fixed.

Custom tag search: Issues with using custom tags in pre-confirmed bookings. This is due to be fixed.

Double spacing of teacher list on pre-confirmed booking: When scrolling down to check teacher availability, it’s only showing 4-5 teachers per page scroll. This is being fixed.

Reports: The payroll report as well as the ability to print your list of relief teachers is currently being worked on 

Missing teacher profile information: We will be migrating the data from Version 1 to Version 2 as soon as we have completed fixing the critical bugs. This includes all historical certificates and uploads. This is being worked on. 

IOS and Android teacher app improvements: Includes several fixes and enhancements as requested by you. 


Updated 6.5.19

Update on the school app release 

Unfortunately the school app release has been delayed. We are working on getting it into the hands of schools ASAP. In the meantime, you can operate the browser version of ClassCover just like the app while you’re on the go, as it is fully mobile responsive.  

You can also save the browser version of ClassCover as an icon on your phone for faster access. Learn more about this here. 

Recently resolved issues  

Unable to add teachers - Problem for 3 hours on 3rd May (Friday night) - Resolved 

Booking errors 

  • Sending booking request after a casual has been booked. (Individual school level or not all schools) – Resolved 

  • Delay in sending initial booking SMS to teachers – Resolved 

  • Some schools weren’t receiving booking confirmations via SMS – Resolved 

  • Inflight booking page in request a teacher wasn’t generating live details – Resolved (Please ensure you click refresh periodically until we allow for auto refresh.)  

  • Delay in booking cancellations – Resolved 

  • Pre-confirmed bookings not sending out SMS, only email - Resolved 

Accreditation expiry not showing correctly – This was due to the teacher not having an expiry date in version 1. The system now highlights if the teacher has not entered details instead of showing NIL and NUL. - Resolved 

No daily booking summary emails being sent – Resolved 

Teacher Profile view: Profile view of a teacher profile by a school/ group is showing limited detail - Resolved 

Critical issues update 

Update booking details: Booking changes/ Edit booking- Unable to edit a booking once initialised. 

Booking errors:  

  • Excluding Haven't indicated teachers before correlating the send invite.  

  • Pre-confirmed booking not reflecting correctly in availability: Availability does not update once a pre-confirmed half day PM Booking has been completed 

  • Additional users aren’t receiving SMS booking confirmation 

Payroll report: An option to download payroll report has not been released just yet 

Teacher booking page in app: Working on making this page easier to read for Android. 

 

Explanations 

Why the long SMS code? We had to change it from 3 digits in order to allow for more bookings to be made as each code represents a request to an individual teacher. We are now sending out a very large number of requests each morning within an hour of each other and so the variables of just 3 numbers is not large enough. 

We know this is not ideal in terms of responding fast. Push Notifications will be live shortly so please bear with us until it's live, as it's currently in latter stages of testing.  


Update 3.5.19

Resolved school related issues

Suspended teachers: Suspended teachers were appearing in the invite list and were able to be booked. This has now been fixed.

Unable to share teachers: Schools were unable to share teacher profiles with other schools. This feature has now been fixed.

Pre-confirmed bookings via SMS: Pre-confirmed booking confirmation wasn’t being sent. This is now fixed and is being sent via email and SMS.

Pending bookings: Booking was still showing pending when a casual was already booked and confirmation email was sent. This has now been fixed.

Bookings not showing in the new system: School calendar was missing historical bookings before the data migration which was due to some corrupt school user profiles restricting their bookings from being migrated. We have since migrated the data and all calendars are synced and updated.

Star rating: Schools were unable to update the star rating system. This has now been fixed.

Booking errors:

  • Sending booking request after a casual has been booked. (Individual school level or not all schools) This has now been fixed.

Resolved teacher related issues

Login issues: Password resetting and all login related bugs have now been fixed.

Availability- updated incorrectly: The function to update the availability was not working 100% correctly and this has now been fixed.

Missing bookings: A few teachers were missing their availability and this has now been updated after the full data migration. (case by case teacher profile)

School attached to profile missing: Casuals where not able to see the schools that they were attached to and this has now been fixed.

iOS app major fixes: Fixed updating incorrect dates, calendar not syncing the app version with web version, changes not saving on availability and the 1970s booking date. The booking list format has also been enhanced.

Critical issues currently being worked on

Update booking details: Booking changes/ Edit booking- Unable to edit a booking once initialised.

Booking errors:

  • Excluding Haven't indicated teachers before correlating the send invite.

  • Delay in booking cancellations.

Teacher Profile view: Profile view of a teacher profile by a school/ group is showing limited detail

Payroll report: An option to download payroll report has not been released just yet

Teacher booking page in app: Working on making this page easier to read for Android.

High priority issues to be worked on after critical bugs are resolved

Find new teachers major fix: Include all reported issues to search functionality and teacher display items.

Missing features to be reinstated

  • Teacher: All uploaded documents before data migration

  • Teacher: Notes feature and historical notes before data migration

  • Teacher: Section in profile to upload certifications

  • School: Ability to view all details of a teacher’s profile (accreditation, tags, roles etc)

  • School: Ability record notes and comments next to a teacher

Why did we upgrade the ClassCover system?

After 7 years, the ClassCover platform was overdue to be rebuilt from the ground up in order to allow it to accommodate the increasing number of schools, teachers and bookings being added and placed on the system.

The technology being used was in need of being updated in order to remain secure and reliable.

Deploying a product such as this across a common two week school holiday timeframe is a very tall order and obviously there have been issues with rolling it out. However, based on our assessments we felt that it  was better to provide a new version to our users and to wrestle bugs with a far superior product with our end goal in mind rather than delay the upgrade until the Christmas 2019 school holiday break.

We ask for your continued patience and we reassure you that we will continue to work non-stop to improve the reliability of the ClassCover product.