Common issues that users are reporting with their app can be fixed easily by following some simple steps.
Following the steps below will most likely fix:
- Getting logged out on a regular basis
- Notifications not showing
- Calendar not updating
- Booking request not showing on the booking request tab
So what do you need to do?
Log out of the ClassCover app
Uninstall the app on your phone
Go the app store and download the latest release
Log back in and choose your notification preferences (turn on push if you want push, don’t turn on push if you want SMS)
Is your phone on the latest OS version? Make sure your phone is operating on the latest update from Android or iOS. This solves a lot of issues.
Push notifications and SMS issues may need more investigating on your phone settings. Read our full guide here
Still experiencing log out issues or other issues: If you are still experiencing issues, please contact support so they can fix your issue on their end. Get in touch with them now.