The Queensland Department of Education has officially announced that ClassCover has been selected to support the next chapter of relief workforce management across the state.
Under a 5+2+2 year agreement, ClassCover will partner with the Department as it modernises its systems through the new Human Capital Management Solution (HCMS) program, built on SAP SuccessFactors. ClassCover will deliver key system integrations so the platform connects directly with the Department’s HR infrastructure, forming a core component of the new digital workflow.
This work includes replacing the long-standing My HR TRACER application with a new, mobile-enabled relief management system and app, powered by ClassCover. The Department has been clear about the goal: uplift system capability, create a simpler experience for schools and staff, and put modern digital tools in the hands of the people doing the work.
The partnership begins with a detailed integration program between ClassCover and the Department’s HR systems before moving into a pilot phase and broader statewide rollout.
A step forward for relief workforce management
For 15 years, the TRACER team has supported schools across Queensland with high-volume, high-pressure relief workforce coordination.
The new ClassCover-powered system forms the first major deliverable of the Department’s HCMS program and is built to provide:
A modern, mobile experience
Relief staff receive real-time notifications, update their availability, and manage bookings from their phones. Faster responses, more flexibility.
A simpler digital workflow for schools
Schools get tools that cut the manual back-and-forth and increase visibility over their casual workforce, with more flexibility to manage relief throughout the day.
Smart selection tools
ClassCover’s matching technology connects schools with trusted, available staff in ways that minimise disruption to student learning.
Continued central support from the TRACER team
The team’s critical role remains. ClassCover becomes the underlying platform that supports and enhances their work.
A collaborative approach, shaped by feedback
The Department has emphasised that this move is about improving the digital experience for schools and staff. Consultation with School Business Managers across Queensland was central to the decision, with feedback from roadshows shaping priorities.
As Leanne Buller, President of the School Business Managers Association of Queensland, said in the official announcement, the new system is “an absolute game-changer” for school leaders responsible for teacher relief, freeing up valuable time and increasing flexibility during the school day.
ClassCover is committed to continuing this consultative approach throughout implementation.
The partnership builds on ClassCover’s longstanding work across Queensland, including Brisbane Catholic Education, the Diocese of Cairns, the Diocese of Townsville, and more than 270 additional independent and private schools already using the platform.
A message from ClassCover’s CEO, Ben Grozier, on the new partnership with Queensland Department of Education
“Being selected to support the Queensland Department of Education in this important transformation is a significant milestone for our team. Our mission has always been to reduce the time and stress involved in finding and managing relief staff, and we look forward to working alongside TRACER, school leaders, and the Department to deliver a modern experience that benefits everyone involved.”
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– Ben Grozier, CEO & Co-Founder, ClassCover
Looking forward
The program moves through integration, pilot, then statewide rollout. Further updates will be shared as each stage progresses.
